Customer Terms and Conditions

FoodLoot Ventures
Effective Date: 27 February 2026
Last Updated: 27 February 2026

These Terms apply to customers using the FoodLoot Platform. If you are registering as a food vendor, please refer to the Vendor Agreement instead.

1. Agreement to These Terms

By creating an account or placing a reservation on FoodLoot, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, please do not use the Platform.

These Terms are a legally binding agreement between you and FoodLoot Ventures, a company based in Karachi, Pakistan.

2. What FoodLoot Is — and Is Not

2.1 FoodLoot as an Intermediary

FoodLoot is a food rescue marketplace. We connect customers with food businesses ("Vendors") that have surplus food available at discounted prices. We are a technology intermediary only.

FoodLoot does not:

• Manufacture, prepare, cook, store, pack, handle, or deliver any food


• Own or take physical possession of any food listed on the Platform


• Determine the contents of any deal or bag — that is entirely the Vendor's responsibility


• Enter into a direct contract with you in respect of the food itself

The purchase contract is between you and the Vendor. FoodLoot facilitates discovery, payment, and collection verification — nothing more.

2.2 The "Loot Bag" Model

Deals on FoodLoot are surplus food bags. The contents of each bag are variable and determined entirely by what the Vendor has available as surplus on a given day.

By reserving a deal, you accept that:

• The contents of the bag are not guaranteed and may vary from any description, imagery, or example shown


• FoodLoot makes no representation about specific items you will receive


• The "Loot" model is intentionally a surprise — this is a core feature of the service, not a defect

3. Your Account

3.1 Age Requirements

• Browse the Platform: no minimum age
• Create an account: you must be at least 13 years old
• Place an order or make a payment: you must be at least 18 years old, or have the explicit consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf

By creating an account, you confirm you meet the applicable age requirement.

3.2 Account Security

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@foodlootpk.com if you suspect unauthorised access.

3.3 One Account Per Person

You may hold only one customer account. Creating multiple accounts to abuse promotions, manipulate ratings, or circumvent restrictions is prohibited and will result in permanent termination of all accounts.

3.4 Account Suspension and Appeals

FoodLoot reviews each case individually. We will generally notify you before suspending your account unless immediate action is required to protect users or the Platform. If your account is suspended, you may appeal by emailing support@foodlootpk.com. Our decision on appeals is final.

4. Reservations and Collection

4.1 Placing a Reservation

When you place a reservation ("Reservation"):

• You are entering into a purchase agreement with the Vendor, not with FoodLoot


• Your Reservation is confirmed upon successful payment


• You are purchasing a variable surplus food bag — see Section 2.2

4.2 Collecting Your Order

• Orders must be collected in person during the pickup window displayed on the deal
• You must present your QR code (or your order's last four characters as a fallback) for the Vendor to verify before handing over your order
• Failure to collect within the pickup window results in your order being marked as a No Show. No refund is issued for a No Show — the Vendor has fulfilled their obligation by preparing and holding your order

4.3 No-Shows

Repeated no-shows negatively impact Vendors. FoodLoot monitors patterns and may restrict your ability to place future Reservations if no-shows are identified.

5. Cancellations and Refunds

5.1 Cancellation Window

You may cancel a Reservation within 60 seconds of placing it for a full automatic refund. After the 60-second window, cancellations are not permitted and no automatic refund will be issued.

5.2 Discretionary Refunds

FoodLoot does not guarantee refunds beyond the 60-second window. However, a refund may be considered at FoodLoot's sole discretion in the following circumstances:

• The Vendor cancelled the order


• The Vendor was not present or available during the stated pickup window


• There is credible evidence of a serious food safety issue with the order

To request a refund, email support@foodlootpk.com with your order ID within 48 hours of the incident. Approved refunds are processed within 5–10 business days to your original payment method. Our decision on discretionary refunds is final.

6. Food Safety and Allergens

6.1 FoodLoot Is Not Responsible for the Food

FoodLoot does not prepare, handle, or control any food sold through the Platform. All liability for food quality, safety, freshness, and allergen content rests entirely with the Vendor who prepared and provided it.

6.2 Allergen Warning

Deals on FoodLoot are surprise surplus bags. Specific contents, ingredients, and allergens cannot always be confirmed in advance.

If you have a food allergy, intolerance, or dietary restriction:

• Contact the Vendor directly before placing a Reservation to ask about allergens


• Do not purchase if you cannot obtain confirmation of allergen-free contents


• FoodLoot accepts no responsibility for any allergic reaction, illness, or adverse health outcome from food purchased through the Platform

6.3 Complaints Process

If you experience a food quality or safety issue:

1. Contact the Vendor first — they are solely responsible for the food they provided
2. If unresolved, email support@foodlootpk.com within 24 hours of collection with:

• Your order ID


• A clear description of the issue


• Photo evidence where available

FoodLoot will review the complaint, engage with the Vendor, and determine at our sole discretion whether any action (including a goodwill refund or vendor review) is appropriate. FoodLoot's involvement does not constitute an admission of liability or any obligation to compensate for illness, injury, or consequential loss.

7. Payments

All payments are processed through a third-party PCI-DSS compliant payment processor. FoodLoot does not store your card details.

All transactions are in Pakistani Rupees (PKR). You are responsible for ensuring payment details are accurate and sufficient funds are available.

Initiating a chargeback for an order that was legitimately fulfilled by a Vendor constitutes a breach of these Terms and may result in account suspension.

8. Your Responsibilities

You must not use FoodLoot to:

• Violate any applicable law or regulation


• Commit fraud or engage in deceptive practices


• Impersonate any person or entity


• Submit false, defamatory, or abusive reviews or content


• Create fake accounts or manipulate ratings


• Circumvent security or verification systems


• Harass or harm other users or Vendors

9. Our Content

All FoodLoot branding, design, software, and content is the intellectual property of FoodLoot Ventures. You may not copy, reproduce, or distribute it without our written permission.

By submitting ratings or reviews, you grant FoodLoot a non-exclusive licence to display them on the Platform. Your reviews must reflect your genuine experience.

10. Limitation of Liability

To the fullest extent permitted by Pakistani law, FoodLoot Ventures is not liable for:

• Food quality, allergens, illness, injury, or death from food purchased via the Platform — all such liability rests with the Vendor


• Indirect, incidental, or consequential damages


• Vendor non-performance, cancellation, or failure to fulfil an order

Our total liability to you for any claim shall not exceed the amount you paid for the specific order giving rise to that claim.

11. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.

Before pursuing legal action, please contact us at support@foodlootpk.com — we commit to responding in good faith within 30 days.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the app or email. Continued use of the Platform after changes are published constitutes your acceptance of the revised Terms.

13. Contact

FoodLoot Ventures
Karachi, Pakistan
Email: support@foodlootpk.com

*Last updated: 27 February 2026*