FoodLoot Ventures
Effective Date: 3 April 2026
Last
Updated: 3 April 2026
Welcome to FoodLoot. This Privacy Policy explains how FoodLoot Ventures ("FoodLoot", "we", "us", or "our") collects, uses, stores, and protects your personal information when you use the FoodLoot mobile application and website.
By creating an account or using FoodLoot, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our Platform.
This policy applies to all users of FoodLoot, including customers, vendors, and administrators.
FoodLoot Ventures operates the FoodLoot food rescue platform, connecting vendors with surplus food to customers seeking discounted meals. We are based in Karachi, Pakistan.
For questions about this Privacy Policy, contact us at:
Email: support@foodlootpk.com
We collect your name, email address, phone number (required for payments; optional for browse-only accounts), date of birth and gender (optional), and any profile photo you upload. Your password is encrypted — we never store it in plain text.
We also collect your order history, payment information (processed securely by our third-party payment processor — we do not store raw card data), FoodLoot Wallet transaction history (credits, payments, refunds, and running balance), deal star ratings you submit across four categories (collection experience, food quality, variety, and quantity), and vendors you follow.
We collect your business name, description, food categories, contact details, business location and GPS coordinates, operating hours, weekly schedule, business logo, and deal listings.
When you use the Platform, we automatically collect device information, usage data, approximate location (with your permission), your push notification token, IP address, and app performance and crash data.
We use your personal information to:
| Purpose | Details |
|---|---|
| Provide our service | Create and manage your account, process orders and reservations, verify collections via QR code |
| Process payments | Handle in-app payments securely through our payment processor |
| Send notifications | Push notifications about order status, new deals from vendors you follow, and platform updates |
| Send transactional emails | Order confirmations, receipts, welcome emails, vendor approval notices |
| Personalise your experience | Show nearby deals, surface vendors you follow, remember preferences |
| Operate vendor tools | Order management, QR verification, inventory and revenue tracking |
| Admin and moderation | Review vendor applications, monitor platform activity |
| Safety and security | Detect fraud and prevent abuse |
| Legal compliance | Meet our obligations under applicable Pakistani law |
| Improve the platform | Analyse usage patterns (in aggregate) to improve features and fix bugs |
We do not sell your personal data. We share your information only as follows:
When you place an order, we share your name, order details, and QR code with the relevant vendor so they can prepare and verify your collection.
Vendor business name, logo, location, description, deal listings, and operating hours are visible to all customers on the Platform.
We use the following trusted third-party providers:
| Provider | Purpose |
|---|---|
| Supabase | Database, authentication, and file storage |
| Expo | Push notification delivery |
| Resend | Transactional email delivery |
| Apple | Sign-in authentication |
| Neem | Buy-now-pay-later (BNPL) payment processing (name, email, phone number, FoodLoot customer ID, order amount) |
| Payment Processor | In-app payment processing (PCI-DSS compliant) |
All providers are contractually bound to protect your data.
We may disclose your information if required by a valid legal order from a government authority in Pakistan or another relevant jurisdiction.
Your data is stored on servers operated by Supabase, which uses secure cloud infrastructure. Data may be stored in data centres outside Pakistan. By using our Platform, you consent to this transfer.
Security measures include:
No system is 100% secure. If you suspect unauthorised access to your account, contact us immediately at support@foodlootpk.com.
We retain your data for as long as your account is active or as needed to provide our service.
| Data Type | Retention Period |
|---|---|
| Account profile | Until account deletion or erasure request |
| Order history | 3 years (for dispute resolution and legal compliance) |
| Payment records | 5 years (financial record-keeping obligations) |
| Star ratings | May be anonymised and retained after account deletion |
| Wallet transaction history | Retained with order/payment records (3–5 years) |
| Push tokens | Until you sign out or revoke permission |
| Rejected vendor applications | 1 year from rejection date |
After the applicable retention period, we delete or anonymise your data.
You have the following rights regarding your personal data:
To exercise any of these rights, email support@foodlootpk.com. We will respond within 30 days. We may need to verify your identity before fulfilling a request.
You can also delete your account directly from the FoodLoot app under Profile → Delete Account.
We send push notifications for order status updates, new deals from vendors you follow, and platform announcements. You can disable push notifications at any time in your device settings or in the FoodLoot notification settings.
We send transactional emails for welcome and account confirmation, order confirmations and receipts, and vendor approval or rejection notices. We do not send marketing emails without your explicit consent.
FoodLoot is not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided us with personal data, please contact us at support@foodlootpk.com and we will delete it promptly.
Users aged 13 to 17 may create an account and browse the Platform only with the consent and supervision of a parent or legal guardian. Users under 18 may not place orders or make payments — payment functionality is restricted to users aged 18 and over.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this policy and notify you via the app or email for material changes.
Continued use of the Platform after changes are published constitutes your acceptance of the updated policy.
This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan, including the Personal Data Protection Act and the Electronic Transactions Ordinance 2002. Any disputes arising under this policy shall be subject to the jurisdiction of the courts of Karachi, Pakistan.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
FoodLoot Ventures
Karachi, Pakistan
Email: support@foodlootpk.com
This Privacy Policy was last updated on 3 April 2026.