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Payment help

Payment not going through?

Pick how you pay. Every step below is what you'll see in the FoodLoot app.

Paying for the first time? We may text you a code to confirm your number first. You only do this once.

Pay with a card

Visa or Mastercard

  1. Make sure your card works online

    Use a Visa or Mastercard that your bank has switched on for online payments. If you're not sure, ask your bank to turn on online (e-commerce) payments.

  2. At checkout, tap Change and pick Card

    The row above the Pay button shows how you're paying. Change opens Payment methods. Paid by card before? Your card may already be under Saved cards.

    The Payment methods sheet with Card selected, and JazzCash and Easypaisa under Other ways to pay

  3. Tap Pay Rs … & reserve

    The button shows your order total.

    Checkout's pay bar showing Card, Change, and the Pay Rs 650 and reserve button

  4. Enter your card details on the secure card page

    A Payment screen opens with a Secure tag at the top. Type your card details there.

  5. Confirm with your bank

    Your bank may send you a one-time code (OTP). Enter it on your bank's page. This can take a minute or two, so keep the app open.

  6. You'll see Loot secured!

    Your bag is in Bags. We also send you a notification, and an email if your account has one.

    The Loot secured screen

Card declined?

The app tells you why and says You haven't been charged for this order. Tap Try another way to pay with JazzCash or Easypaisa, or Try again.

  • Card not enabled for online payments: ask your bank to turn on online payments, or use another card.
  • Not enough balance: try another card or a wallet.
  • Verification timed out: the OTP wasn't entered in time. Try again.
  • Card expired: use a different card.

Entered your card details already? Don't close the Payment screen. Your payment may still be going through.

Card not enabled for online payments, with Try another way, Try again and Chat with us

Pay with JazzCash

You approve the payment in your JazzCash app

  1. Have your JazzCash app ready

    Signed in, with enough balance for your order.

  2. At checkout, tap Change and pick JazzCash

    It's under Other ways to pay.

    The Payment methods sheet with JazzCash selected

  3. Tap Pay Rs … & reserve

    Checkout's pay bar showing JazzCash and the Pay Rs 650 and reserve button

  4. Check the number, tap Send request to JazzCash

    We fill in your mobile number. If your JazzCash account is on a different number, change it (11 digits, 03XXXXXXXXX).

    The JazzCash sheet: JazzCash account number, and the Send request to JazzCash button

  5. Approve in your JazzCash app with your MPIN

    Tap Open JazzCash, find the payment request and confirm with your MPIN. Do it straight away: the request expires after a minute or two. It's safe to switch apps.

    No notification? Open JazzCash and check its payment requests.

    Approve in your JazzCash app, with the Open JazzCash button

  6. You'll see Loot secured!

    The app moves on by itself once JazzCash confirms. Your bag is in Bags.

    The Loot secured screen

It says Payment not completed?

If JazzCash didn't approve it, you haven't been charged. Tap Try again or Pay another way.

If you did approve it, don't pay again. Your bag or a LootWallet refund shows up in a few minutes.

Payment not completed. JazzCash didn't approve the request. You haven't been charged.

Pay with Easypaisa

You approve the payment in your Easypaisa app

  1. Have your Easypaisa app ready

    Signed in, with enough balance for your order.

  2. At checkout, tap Change and pick Easypaisa

    It's under Other ways to pay.

    The Payment methods sheet with Easypaisa selected

  3. Tap Pay Rs … & reserve

    Checkout's pay bar showing Easypaisa and the Pay Rs 650 and reserve button

  4. Check the number, tap Send request to Easypaisa

    We fill in your mobile number. If your Easypaisa account is on a different number, change it (11 digits, 03XXXXXXXXX).

    The Easypaisa sheet: Easypaisa account number, and the Send request to Easypaisa button

  5. Approve in your Easypaisa app with your MPIN

    Tap Open Easypaisa, find the payment request and confirm with your MPIN. Do it straight away: the request expires after a minute or two. It's safe to switch apps.

    No notification? Open Easypaisa and check its payment requests.

    Approve in your Easypaisa app, with the Open Easypaisa button

  6. You'll see Loot secured!

    The app moves on by itself once Easypaisa confirms. Your bag is in Bags.

    The Loot secured screen

It says Payment not completed?

If Easypaisa didn't approve it, you haven't been charged. Tap Try again or Pay another way.

If you did approve it, don't pay again. Your bag or a LootWallet refund shows up in a few minutes.

Payment not completed. Easypaisa didn't approve the request. You haven't been charged.

Still stuck?

Try another way

Switch between Card, JazzCash and Easypaisa at checkout. The one that just failed says Declined just now. If you see Raast, you can also pay by scanning a QR in any bank app.

Use your LootWallet

Refunds go to your LootWallet. Switch on LootWallet under Wallet & vouchers at checkout to pay all or part of your order with it.

Money gone, no bag?

Don't pay again. Give it a few minutes: a payment that went through becomes your order or comes back to your LootWallet. Still nothing in Bags? Chat with us.

Chat with us

In the app: Profile → Help & support → Chat with us.
We're open 10:00 AM – 2:00 AM, every day.

WhatsApp +92 317 786 1199 support@foodlootpk.com